Customer support that actually cares about your users.
StarsAgents operates all your customer requests for you – from billing questions to technical issues. We combine experienced agents with automation tools like Zendesk to deliver fast, polite and consistent support at scale.
Who is StarsAgents?
StarsAgents is a dedicated customer service agency that operates support for fast-growing digital products and subscription-based services. Our team handles every request your customers send – email tickets, contact forms and automation flows – as if we were part of your in-house team.
Customer-obsessed agents
We hire and train agents who understand digital products, payments, subscriptions and online behaviour. Their goal is not just to close tickets, but to keep users calm, informed and satisfied.
- Polite, clear and brand-aligned replies
- Templates & macros tailored to your tone of voice
- Escalation paths for complex or sensitive cases
Tools, automations & reporting
We work with Zendesk and other automation tools to categorize tickets, trigger workflows and surface insights to your team, while you keep full visibility on what is happening.
What our team takes care of for you
StarsAgents can operate your entire support operation, or work alongside your existing team. We help you stay on top of tickets while protecting your brand and keeping customers happy.
1. Frontline customer support
We answer all incoming customer requests based on your policies, FAQs and playbooks.
- Email & contact form support
- Billing & subscription questions
- Refund, cancellation & account access requests
2. Helpdesk setup & automation
We configure your helpdesk so tickets are routed correctly, common questions get instant answers, and your internal team gets clean data.
- Zendesk workspace structure & views
- Macros for repetitive questions
- Automation rules & triggers
3. Quality & compliance handling
Sensitive topics demand extra care. We help you reduce disputes and complaints by answering clearly and on time.
- Payment questions & chargeback-related tickets
- Consumer complaints & regulator contacts
- Escalation workflows for legal & risk teams
4. Insights & reporting
Support is also data. We transform conversations into trends and metrics your leadership can act on.
- Weekly & monthly support summaries
- Top reasons for contact & churn signals
- Suggestions for product, UX & billing improvements
Why our partners trust us with their customers
You don’t need a large internal support team to offer high-quality service. StarsAgents is built to be the “support department” for ambitious digital brands.
Fast, polite, consistent replies
Our agents answer in a friendly, professional tone, strictly following your policies. We aim to reduce friction, not create it.
- Clear and simple language
- Localized answers where needed
- Templates that still feel human
Designed for subscription & digital products
We specialize in products where payments, renewals and access issues are critical. That means fewer misunderstandings and fewer disputes.
- Trials, renewals & recurring billing
- Login, account & test result issues
- Refund policies aligned with your risk strategy
Integrated with your stack
We work inside your tools, not in a black box. You keep ownership of your helpdesk, data and customer history.
Simple engagement model
Start small and scale with volume. We agree on clear SLAs, working hours and reporting cadence, so you always know what to expect.
- Flexible coverage by language & time zone
- Transparent scope and responsibilities
- Regular check-ins to fine-tune flows
Let’s talk about your support operation
Share a bit about your product, support volume and tools and we’ll get back with a concrete proposal on how StarsAgents can help.
Prefer email? Reach us at:
hello@starsagents.com
We usually respond within one business day with a few questions about your product and current support setup.
From there, we can:
- Review your current support flows
- Estimate required coverage & agent count
- Propose a phased rollout for StarsAgents